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Joseph M. Juran
Like Deming, Dr Joseph Juran is a charismatic figure of senior age, being
born in December 1904. A Balkan-born American, Joseph Juran started out
professionally as an engineer in 1924. In 1951 his first Quality Control
Handbook was published and led him to international eminence. Chapter 1
of the book was titled The Economics of Quality and contained his now famous
analogy to the costs of quality: 'there is gold in the mine'.
Again like Deming, Juran was invited to Japan in the early 1950s by the
Union of Japanese Scientists and Engineers (JUSE). He arrived in 1954 and
conducted seminars for top and middle-level executives. His lectures had
a strong managerial flavour and focused on planning, organisational issues,
management's responsibility for quality, and the need to set goals and
targets for improvement. He emphasised that quality control should be conducted
as an integral part of management control.
His lectures were followed up at more junior management by JUSE and the
Japanese Standards Association. Large companies started internal training,
courses for foremen were offered on national radio, and booklets were even
made available at newspaper kiosks.
Juran has had a varied career in management and his interest has been wider
than just quality, having been concerned with the underlying principles
common to all managerial activity. His 12 books have collectively been
translated into some 13 languages. He has received more than 30 medals,
honorary fellowships, etc in 12 countries. Like Deming, these include the
highest decoration presented to a non-Japanese citizen, the Second Order
of the Sacred Treasure.