We recommend using strong unique passwords and avoiding reuse across multiple sites. When you log in, enter credentials only on the official website or the authenticated mobile application. Do not share your login details with anyone and be cautious about phishing attempts asking for account information. For an extra layer of protection, enable two-step verification if available in your account settings. Two-step verification helps prevent unauthorized access even if login credentials are compromised, by requiring a secondary confirmation step through SMS or an authenticator app.
If you experience difficulties logging in, verify your username and password for accuracy. Use the password recovery option if necessary, and follow the verification workflow to regain access. If your account has been locked due to multiple failed attempts, contact support to confirm your identity and restore access safely. Keep an eye on official communications and never provide personal details to unverified contacts. We handle account security through formal support channels and provide clear steps to help you recover your account while keeping your information protected.
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We require identity verification for account recovery and some withdrawal operations to protect both the user and the platform. Typical documents include an ID, proof of address, and occasionally a photo for confirmation. Submitting accurate documentation expedites the process and helps maintain a secure environment. We handle submitted documents with confidentiality and according to privacy regulations. Verification also helps prevent fraud and ensures that payouts are returned to the rightful account holder. If you need assistance, our support team will guide you through each step and explain the requirements.
We recommend logging out after your session, especially when using a shared device. Use the explicit logout option to terminate your session and close all active sessions from the account settings if suspicious activity is detected. Clearing browser caches or removing saved credentials on shared devices adds an additional layer of protection. If you believe your session has been compromised, change your password immediately and contact support. We will assist with securing your account and investigating any unauthorized access.
We encourage the use of a reputable password manager to generate and store complex passwords. Avoid simple patterns, sequential characters, or common words. Periodically update your password and do not re-use credentials from other services to reduce the risk associated with credential theft. In combination with two-step verification, good password hygiene significantly reduces the likelihood of unauthorized access. Keep recovery contact information up to date so you can recover your account quickly if access is lost.
We operate a professional support channel to assist with login and account security issues. If you notice unauthorized transactions or receive suspicious requests for personal information, report them to our support immediately. Provide relevant details to help our team investigate quickly and take appropriate remedial action. We commit to responding promptly and guiding you through secure resolution steps. Our team is trained to handle potential fraud cases and helps ensure your account remains protected over time.
Use the password recovery option on the login page and follow the instructions. If additional verification is required, submit the necessary documents through the secure channel.
Go to Account Settings and select Two-step verification. Follow the setup prompts to link an authenticator app or phone number for added security.
Report immediately to support and change your password. Provide transaction details so our team can investigate and secure the account.
Yes. Use the session management feature in your account settings to terminate all active sessions and reset access tokens.
